At Hexo Electrical Testing we offer a full consumer unit replacement service for domestic properties in and around London. See here for our commercial Distribution Board service.

What is a consumer unit?

A consumer unit is sometimes known as a fuse box, fuse board or distribution board.  They are installed in domestic premises and are important in providing control, distribution and protection to the various final circuits within the installation.

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    Jennie Barham
    Jennie Barham
    5. January, 2022.
    Very helpful and easy to work with, we needed to make several repairs to improve our EICR report and they explained everything on the report and what they'd do, and scheduled in the work quickly. The electrician was friendly, professional and left the house in excellent condition.
    Natalie Hill
    Natalie Hill
    21. December, 2021.
    Really responsive and flexible to fit in a job that we needed doing at incredibly short notice (same day!) Proactive, communicative, professional and really helpful. Really clear and easy to understand pricing, and the online invoicing system was a total dream (which is definitely not always the case!) and allowed me to quickly pay invoices while I was running today and so meant I didn’t hold anything up. The whole service today was outstanding - thank you.
    Heather Heber Percy
    Heather Heber Percy
    19. December, 2021.
    Right from the beginning with the first phonecall to the completion of all work necessary for an electrical certificate, they were professional and courteous. It wasn't cheap but I paid for a quality service which seems to be a rarity in today's world. Well done Hexo
    Genghis Borkwood
    Genghis Borkwood
    28. July, 2021.
    Big shout at to Robert Gough at Hexa services he got me a great job. Got me a job for life.
    Katie Wimpenny
    Katie Wimpenny
    16. March, 2021.
    I had a fantastic experience with Hexo. They responded very quickly to my enquiry email and followed up with an email. They then had an engineer with me by the same afternoon. The two men I dealt with were so incredibly friendly, helpful, reassuring and informative. I intend to use them again in future. Highly recommend.
    Noel Wilson
    Noel Wilson
    12. March, 2021.
    inspected my property,,very happy with the engineer,very thorough,,thanyou
    Murat Nuriyev
    Murat Nuriyev
    10. March, 2021.
    Nice service. Very responsive and helpful staff. Will use them again.
    Swaran Dhaliwal
    Swaran Dhaliwal
    7. March, 2021.
    I enquired about the EIDR check and was given a fix price. They arranged appointment with my tenant and fixed the date They attended at the appointed date and completed the test. Job well done. I will definitely use then again as the price was reasonable too
    Kate Cordell
    Kate Cordell
    2. March, 2021.
    I needed an urgent EICR for my rental property and Hexo stepped in when I was let down by my usual supplier. They gave me a good quote, that they stuck to - no unexpected extras unlike some, turned up on time and stayed in touch. I needed some subsequent work done and again, great communication, a fair quote and the work was done on time and to a great standard. Would recommend and will use again.

    What regulations do consumer units have to comply with?

    To be able to replace your existing fuse box or consumer unit with a modern 18th edition amendment 2 consumer, your existing installation needs to be up to the minimum required standard. 

    As approved consumer unit installers we have a legal (and moral) obligation to leave your installation in a safe condition after installing your consumer unit. If there are faults or defects with your existing installation we either need to fix these problems or not connect the faulty circuits to the new consumer unit. 

    Here we outline how the consumer unit installation process works and give some useful information about new consumer units.

    What are the requirements for installing a new consumer unit and how does the process work?

    The strongly recommended way forward is that we perform an EICR (Electrical Installation Condition Report) before fitting your new consumer unit. The EICR will highlight any defects with the existing installation that would either prevent us installing the new consumer unit or prevent us reconnecting some of your circuits. 

    By doing the EICR first we can provide you with a full quotation in advance for fixing the defects so that you are fully aware of all the costs involved.

    Required standards for consumer unit installation

    For us to be able to fit your new consumer unit the minimum required standard for the existing installation is:

      • The rating and condition of any existing equipment, including that of the distributor, will be adequate.
      • The earthing and bonding arrangements necessary for the safety of the alteration are adequate.
      • The main earthing terminal of the installation is connected to an adequate means of earthing via a suitably sized earthing conductor.
      • The main protective bonding is adequate.
      • The meter tails and the distributor’s equipment have adequate current-carrying capacity.
      • The polarity of the incoming supply is correct.
      • Only final circuits that do not have any C1 or C2 defects can be connected to the new consumer unit.
    • Rubber or lead cables may not be able to be reconnected to the new consumer unit.

    How much does a new consumer unit cost?

    The cost of a fitted new consumer unit varies depending on a few factors:

    • The number of circuits or ways.
    • The type of consumer unit chosen.
    • The condition of the existing installation.

    Our consumer units start at £390+VAT for a small RCD unit and can rise to over £1500+VAT for the latest AFDD arc detection model.

    Please request a quote and we will discuss your options and provide you with a fixed price for your new consumer unit.

    Is an EICR recommended before fitting a new consumer unit?

    Yes, an EICR is highly recommended before ordering a new consumer unit as it will enable us to check for any faults with the installation in advance, so that you know the cost of rectifying these before you instruct us to install your new consumer unit. 

    Our Domestic EICRs start at £110+VAT and you can book a Domestic EICR online here or request a quote if you would like more information beforehand.

    What if I don’t want to have an EICR before ordering a new consumer unit?

    Although we much prefer to carry out an EICR first as it will give a full picture of the existing condition and gives you more clarity over the costs in advance, there is another option available if you really don’t want to do an EICR first.

    What is a pre-work survey?

    We can attend your property and carry out a pre-work survey which is a shorter and cheaper visit than an EICR. 

    During this we will only check the items that would prevent us from actually installing the new consumer unit and we will not check or test any final circuits.

    The final circuits would be checked and tested when we install the new consumer unit, and if they are faulty/non-compliant then additional costs would need to be agreed at this point and we would fix the problems, or for no additional costs we would not connect the faulty circuits to the new consumer unit.

    The cost for a pre-work survey is £70+VAT, please contact us and we will book this in for you.

    What different types of consumer units are available?

    All consumer units that we install must be compliant with the latest electrical regulations which is BS:7671 18th edition amendment 2. From September 2022 we must install surge protection to your new consumer unit unless you provide a written waiver. All new consumer units are manufactured from non-combustible material.

    We use different manufacturers of consumer units on occasion depending on the available space for installation, but usually our domestic consumer units are manufactured by Wylex or Contactum.

    There a three main categories of new consumer unit:

    • Dual RCD protection 
    • RCBO protection
    • AFDD – Arc protection

    We offer surface mounted or flush mounted options of each as well meter cupboard skeleton style installations.

    Dual RCD protection

    Dual RCD protection is the cheapest option and provides two RCD units, so if a fault develops on one circuit or a connected appliance then power will be lost to roughly half the circuits in the property.

    RCBO protection

    RCBO protection is the middle-priced option, and it provides a combined RCD/MCB (RCBO) per circuit, so in the event of a fault on one circuit or a connected appliance then power will only be lost to that individual circuit, and the circuits in the rest of the property will remain energised.

    AFDD – Arc protection

    AFDD – Arc protection is the premium option and the latest revolution in circuit protection. Arc protection provides RCBO protection so that in the event of a fault power will only be lost to the faulty circuit, but additionally it offers advanced arc protection which detects any electrical arcs and then quickly isolates the circuit. 

    Electrical arcs are dangerous and can cause house fires.

    Which fuse boxes and consumer units need replacing and why?

    It is not a legal requirement for owner occupied dwellings to have a compliant consumer unit, but it is for landlords.

    For owner occupied dwellings It is strongly recommended that any re-wirable fuse style fuse boxes are replaced as they are unlikely to provide RCD protection, likely to have a failed IP rating, and replacing blown fuses is dangerous.

    Any consumer units that do not offer full RCD protection are recommended to be replaced for a modern 18th edition unit as this will provide a much greater level of safety for the occupants of the property.

    If you are a landlord, then you must have a Satisfactory EICR status for your property and this may involve a replacement consumer unit.

    Consumer unit examples

    Bakelite re-wirable fuse box with no RCD protection

    PVC trip fuse box with no RCD protection

    PVC fuse box retrofitted with MCBs and no RCD protection

    Meter cupboard “skeleton style” rewireable fuse box with no RCD protection

    PVC consumer unit with MCB circuit protection and no RCD protection

    PVC 16th edition consumer unit with partial RCD protection

    17th edition consumer unit with RCBO protection/Full RCD protection

    17th edition consumer unit with Dual RCD protection/Full RCD protection

    18th edition Dual RCD consumer unit without surge protection

    18th edition Dual RCD consumer unit with surge protection

    18th edition RCBO consumer unit with surge protection

    How long does it take to fit a new consumer unit, and will there be disruption?

    The time it takes to fit a new consumer unit depends on how many circuits there are to connect to the new unit, and whether there are electrical items around the siting of the consumer unit that will need relocating to facilitate the installation. 

    As a general guide 3-5 hours is the usual time required for consumer unit replacement but this can vary if there is steel conduit or mineral insulated cables present.

    Do you need to turn the power off during consumer unit installation?

    We usually need to isolate the electricity supply to all circuits in property to install the new consumer unit, so all power will be off for 3-5 hours. This will also result in the internet router being powered down so a personal hotspot may be required for internet use in the meantime.

    What certificates will I get with my consumer unit?

    We will issue you with an Electrical Installation Certificate for the new consumer unit and any remedial works that we have carried out.

    We will notify the local authority of the installation which is legally required under Part P of the building regulations, and we provide you with a copy of the notification.

    How long is the warranty on my new consumer unit?

    We provide a one-year parts and labour warranty on all new consumer units.

    What are the next steps to ordering a new consumer unit?

    Please make a booking for a Domestic EICR and then after the visit is complete we will provide you with a complete quotation for the new consumer unit and any other required remedial work. 

    Alternatively, if you would like to discuss pricing and consumer unit options then please call or email us.  

    0207 315 4151

    To find out more about hiring us to be your Electrical Testing Provider get in touch with us by emailing, or calling 0207 315 4151. You can also make a booking here.