FAQs answer some of the more usual questions… if you can’t find what you’re looking for please contact us.

You will find further interesting advice and information around electrical testing and certification in our articles section.

Domestic EICR FAQs

Can you fix any problems or issues that you find?

Yes, if any defects are found as during our EICR we automatically provide a quotation for remedial works. Please contact us once you have received your quotation to make a booking for remedial works. See our Remedial Works page for more information.

When will I receive my electrical certificate?

We email your Domestic EICR certificate and remedial works quotation within 5 working days from the EICR inspection visit as standard. If you opt for our express service currently priced at £10+VAT then we send the documents out within 24 hours of the inspection.

Who can undertake an EICR?

EICR’s must be undertaken by an еxреriеnсеd electrical inspector whо hоldѕ a City аnd Guildѕ 2391 – Inѕресtiоn, Tеѕting аnd Vеrifiсаtiоn of Electrical Inѕtаllаtiоnѕ, and has the right experience and is a member of one of the governing bodies such as NAPIT or the NICEIC.

What payment methods do you accept?

We accept BACS payments and debit or credit card payments.

Do you have to turn off the electrics?

Yes, we will need to turn off the electrics in the property for around half an hour. During the visit our inspector will liaise with you or your tenant about when this will happen, but please prepare in advance by setting up your personal hotspot so you can maintain internet access if you need it.

How long will the visit take?

This depends on several factors such as the age of your electrical installation, the number of circuits you have and the size of your property. But usually, it takes 1-3 hours.

How quickly can you come back and do remedial works?

If you’re under time pressure and need the remedial works carrying out quickly then please tell us at the point of ordering your EICR, so that we can make sure we have availability for when you need it.

What’s the difference between your Homebuyers Electrical Report and Domestic EICR services?

The Domestic EICR service includes just a Domestic EICR, whereas the Homebuyers Electrical Report includes a Domestic EICR and a more extensive written report from the inspector about the condition and capacity of the electrical installation in the property.

Both services are suitable for property buyers and sellers, but the Homebuyers Electrical Report goes into more detail.

How long does the Domestic EICR last for?

Our Domestic EICR lasts for 5 years or change of property owner.
For tenanted properties a landlord’s visual inspection is recommended if a change of tenancy occurs within the 5-year period.

Homebuyers Electrical Report FAQs

Can I use your report in negotiations with the seller?

Yes, you are welcome to use our report as you see fit in your negotiations on your property purchase. We can attend to carry out remedial works under instruction from your or the seller, and either before exchange of contracts or after you have taken possession. It’s just about what works best for you and the seller.

Is your report suitable for solicitors, insurance companies and mortgage lenders?

Yes, most definitely. As part of your homebuyers’ electrical report, you will receive a Domestic EICR certificate that is accepted solicitors, insurance companies and mortgage lenders.

Can you fix any problems or issues that you find?

Yes, if defects are found as during our Homebuyers Electrical Report then we automatically provide a quotation for remedial works. Please contact us once you have received your quotation to make a booking for remedial works. See our Remedial Works page for more information.

When will I receive my homebuyers electrical report?

We email your Homebuyers Electrical Report (which includes a Domestic EICR certificate) within 5 working days from the inspection visit as standard. If you opt for our express service currently priced at £10+VAT then we send the documents out within 24 hours of the inspection.

What payment methods do you accept?

We accept BACS payments and debit or credit card payments.

Do you have to turn off the electrics?

Yes, we will need to turn off the electrics in the property for around half an hour. During the visit our inspector will liaise with you or your tenant about when this will happen, but please prepare in advance by setting up your personal hotspot so that you can maintain internet access if you need it.

How long will the visit take?

This depends on several factors such as the age of your electrical installation, the number of circuits, and the size of the property. But usually, it takes 1-4 hours.

Can you contact my tenants directly to arrange the appointment?

Yes, we do this regularly. Just send us their details and we will make the appointment with them and confirm back to you with details of when the appointment is scheduled for.

Commercial EICR FAQs

How long does the Commercial EICR certificate take to arrive?

This is dependent on the size of your premises and the number of circuits within it, but usually the certification will be emailed out to you 5-10 working days after the inspection.

How do I book your services?

Please request a quote or contact us to place your enquiry with us, a member of our team will then contact you to define your requirements and provide you with a quote for our services and offer some dates for our visit.

We don’t offer online booking for Commercial EICRs as the prices and time we need to schedule in vary considerably dependent upon your premises.

Can you fix any problems or issues that you find?

Yes, if any defects are found as during our EICR we automatically provide a quotation for remedial works. The quotation is itemised against the defect items. Please contact us once you have received your quotation to make a booking for remedial works. See our Remedial Works page for more information.

Do you have to turn off the electrics?

Yes, it is necessary to turn off the electrics during the inspection, circuits will probably be isolated intermittently. We can arrange for this to be done out of hours on weekends or evenings to minimise disruption to your business. With your (the client) agreement we can limitate (exclude) the isolation of critical/important systems, such as servers, from the report so these can stay operational.

How long will the Commercial EICR visit take?

This depends on several factors such as the age of your electrical installation, the number of circuits, and the size of the premises. Please contact us and we will be able to give you an idea of how long it will take for your business.

What payment methods do you accept?

We accept BACS payments and debit or credit card payments.

What types of business do you work for?

Our clients include most types of commercial premises including: Schools, warehouses, offices, dental practices, retail outlets, shopping outlets, hairdressers, shops, to name just a few.

How long does the Commercial EICR last for?

This depends on what type of business or premises you have. For most businesses it lasts 5 years, but it can be less for certain businesses such as Gyms or caravan parks for example. To see how long it will last for your business please see our Commercial EICR page or contact us.

Emergency Lighting Testing FAQs

Do I need my emergency lights tested?

If your premises has emergency lights installed then to be legally compliant they must be regularly tested to ensure they’re working properly.

I don’t have any emergency lights; do you install them?

Yes, absolutely we do. Please contact us and we will arrange a survey and provide you with a quote to install a new emergency lighting system.

Can you do monthly tests as well as annual tests?

Yes, we can. We are happy to do either monthly tests and annual tests or just annual tests, it’s up to you.

Can you repair any defects with my emergency lights?

Most definitely. If defects are found such as a duration failure, inadequate lighting, or any other defect then we will provide you with a quote for the repairs.

Will my normal lighting go off when you test the emergency lights?

This is dependent on if you have test switches for your emergency lights or not, and if you do then it depends how they were originally wired and connected.

How long does the annual test take?

The annual test takes 3 hours, as we need to check the emergency lights operate on mains failure for the time required to safely evacuate the building and to assist emergency services.

Appliance Testing FAQs

How often should my appliances be tested?

Thе frеԛuеnсу of Appliance Testing depends on the type of equipment it is аnd thе environment it’s used in. For еxаmрlе, a роwеr tool uѕеd on a соnѕtruсtiоn ѕitе should bе tested mоrе regularly than a table lаmр in a hotel bеdrооm because the construction site power tool represents a higher risk than the table lamp.

It is usual for businesses to get their appliances tested every year and for construction sites to get their appliances tested every 3 months. Please see a handy table guide on our PAT Testing page to get more info.

What’s the difference between Fixed Appliance Testing and PAT Testing?

Fixed Appliance Testing is for appliances that are hard wired into the electrical installation by means of a switch or isolator, such as an induction hob or a hand drier.

PAT Testing is for portable or stationary non fixed appliances such as kettles, toasters, and fridges.

Do I need to keep a record of appliances tested?

Yes, an appliance register must be completed and updated each time the appliances are tested. We will prepare your appliance register and send it to you as part of our PAT Testing package.

Do the appliances need labelling?

Yes, all appliances must be labelled with a green pass label for passed items, this is so that the user can be confident they are using a safe appliance.

What happens if an item fails?

We will highlight any failed items and they must be removed from service and either repaired or replaced.

Is PAT Testing a legal requirement?

It is a legal requirement for employers to comply with The Electricity at Work Regulations 1989 and electrical equipment comes under these regulations. By having regular PAT testing carried out you are doing as much as possible to ensure the safety of your appliances.

Remedial Work FAQs

Does a plastic/PVC consumer unit need to be replaced for a metal one to get a satisfactory EICR?

Not necessarily. In most cases a consumer unit that is manufactured from PVC carries a C3 recommendation for improvement and a C3 does not prevent a satisfactory EICR from being issued. It is worth considering that it may not be prudent to spend money on parts or repairs for a PVC consumer unit as in the future metal consumer units may be a requirement.

Can RCBOs be fitted instead of a new consumer unit?

Yes, in most cases this is possible if we can source the correct brand of RCBO for your consumer unit from one of recognised suppliers. It is worth considering whether the consumer unit is metal or PVC as part of this decision.

Will I get a new certificate after the remedial work is complete?

Yes, we will issue you with either a Minor Works Certificate or an Electrical Installation Certificate depending upon what type of work we have carried out. We will also issue you with a Satisfactory EICR providing we have rectified all C2 and FI defects.

What warranty comes with your remedial works?

We provide a 12-month warranty on parts and labour.

What brand of parts do you install?

For domestic remedial works we usually install Crabtree accessories and Wylex or Hager consumer units. In some cases where space is limited, we fit British General consumer units. 

For commercial remedial works we usually install MK accessories and Eaton or Schneider Distribution boards.

For domestic or commercial minor repairs we always match the existing brand that you have to maintain compatibility.

Can you do remedial works from a different company’s EICR?

Yes, we can. But it is not always fully clear from the EICR certificate exactly what works need to be carried out, we may need you to provide additional information so we can give you a quote.